Frequently Asked Questions

We've listed the most commonly asked questions below. If you have any queries, please feel free to contact us
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General Questions
Frequently asked questions
Where are you located?

We are located in Clovis, California. We invite you to visit out Contact Page for details.

Can I make a custom order?

Absolutely! Contact Kileen directly at tel: 253-569-0144 to order a custom frame. All you need is a picture and dimensions and we will create a frame just for you! Custom design deposit due with order.

Is there a shipping fee?

With Kileen Vertical Gardens Shipping is Free! We ship Priority Mail, 2-3 day shipping in most cases.

Are you based in the US?

Yes. Our team is currently based in Clovis, California, USA.

Where are the workshops?

All our Workshops are offered at our boutique in Clovis, California. We can travel to you for an additional fee.

What if I have a problem with my order?

If you have any issues, you can contact us using our contact form or call us at tel: 253-569-0144.

What is age Return Policy?

We do not accept returns on plants or custom orders. We are happy to replant arrangements for a fee and we offer repair or replacement  for vertical wood frames that are defective or damaged.

Do you have a physical location?

Yes. We are located in Clovis, CA at 7313 N. Dewolf Ave. You are welcome to stop by during our open business hours 9-5 from Wednesday-Sunday to shop or plant your own creation at our drop in potting bar.

How do you pack the arrangements?

We wrap all the arrangements in bubble wrap before we box them up and ship priority mail. With 2-3 day shipping, care instructions included.

When is the potting bar open?

Our planting bar is open whenever we are! Stop by anytime Wednesday-Sunday 9-4 . For parties of 6 or more, please call us at 253-569-0144 to reserve a time!

Plant Care
Succulent Plants Care Questions
Do you provide care instructions?

We make sure to include care instructions in every order! 

How frequently should I water my succulents?

Succulents are planted in a well draining succulent soil.  Lay vertical arrangement flat and water thoroughly. Allow soil to dry completely between waterings. 

How is the best way to know the humidity of the arrangement?

Use the wooden moisture meter we give you by carefully sticking it in the soil, close to the roots. Wait a minute and remove. If the wood is damp do not water.

What are the temperature requirements?

Most succulents will not tolerate temperatures below 38 degrees Fahrenheit. Bring succulents indoors or cover then during extremely cold weather.

How much light should the succulents take when outdoors?

Outdoors succulents prefer 4-6 hours of morning sun, afternoon shade; or filtered sun. Most varieties will not tolerate full afternoon sun.

How much light should the succulents take when indoors?

Indoors your succulents should take 4-6 hours of sunlight (they do well in a south or west facing area).

Planting Instructions
Instructional Video

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About Succulent Vertical Gardens
Meet Kileen and Shane and learn about Succulent Vertical Gardens
Schedule your Party
Click to Schedule your own Potting Bar Experience Private Planting Party

Visit our FAQ page for Answers to our most frequently asked questions
Online Store

Visit our store and buy arrangement, a planter or enroll in our next workshop
Contact us

Questions or comments? Don't hesitate in sending us a message.